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Telecommunication
The background
The client required a new online help portal that would be seen by millions of customers each day. Due to the nature of the business, it was essential that accessibility was kept in mind to avoid alienating users.
The process
Provided initial consultancy to advise on best approaches.
Created a bespoke content design system based on the brand's terminology and tone of voice.
Restructured existing content and implemented new structures for new content.
Aligned content plans and expectations.
The docs
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