Audio systems
The background
With the launch of its new product, the client needed first-rate documentation that matched its premium brand. They also needed to cater for users with varying expertise, from technically astute audiophiles to novices.
The client had a diverse, worldwide user base. Documentation that would help advanced users get the most from the product, without alienating new users was required. The documentation approach also needed to support easy translation into Japanese, Korean, and Simplified Chinese.
The process
Reviewed the client's requirements and advised on the best approach to allow the client to focus their resources on getting the product ready for launch.
Recommended a mix of text and simple graphics, visual elements, and a voice and tone that were consistent with the brand.
Aligned a content plan with the development of the product to ensure documentation was created efficiently with minimal revisions.
Provided a seamless authoring and localization service.
Delivering getting started and user guides as PDF and HTML.
The docs
